If you have encountered any technical issues, please review the known issues below to find the solution. If your issue is not listed, you can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

This page is updated regularly.

Installation issues:

• I get Error 42 message when I try to run the vTar after installation.

Solution: Close the box. Go to All Programs in the Start Menu, find Balute folder and shift-right-click on "Virtual eTar" and select "Run as administrator". You only need to do this once.

• The Norton Antivirus does not recognize vTar and asks to run it in the sandbox.

Solution: Run vTar in the sandbox. We have submitted vTar to Norton whitelist, and this problem should be solved in couple of weeks after Norton completes the review of vTar.